Freo 20 Robot Vacuum & Mop

Narwal offers a limited warranty that covers damage caused by defects in materials or workmanship under normal use. Products purchased in Australia are eligible for a 2-year manufacturer’s warranty.

Pay your way! Narwal AU Official offers Afterpay, Zip, and Klarna for flexible installment payments. Shop worry-free!

You can reach our Narwal Support Team through the following methods: Email: support.au@global.narwal.com (Our team will respond within 24 hours) Phone & Live Cha: +61 1800 370 713 (Toll-free): 9:00–13:00, 14:00–18:00 AEST (excluding public holidays) We are dedicated to providing you with the best assistance and service.

Order processing typically takes 1–3 business days, followed by an additional 2–10 business days for delivery, depending on your location. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please note that during peak periods, shipping may take a few extra days. We recommend allowing additional time for delivery. If your order experiences a significant delay, we will notify you by email. You may also contact us at support.au@global.narwal.com for assistance.

Buy with confidence! You have 30 days to try Narwal products. If you are not completely satisfied, you can return your order for a full refund. Please note that return shipping costs are not included in the refund.